What Would NEVER Happen in Brooklyn, New York

We came home last night to no water throughout the house.  Checked with each neighbor who all had water so  I called Emergency Water Services and spoke to Paul.  He took the info and assured me someone would be here within two hours.  On a Friday night!  Someone was here at 10:30PM and told us we had a busted main water pipe and were losing 6 gallons/minute.  He turned off our water and instructed us to get a plumber and let Water Services know it was repaired so we could be reimbursed.   I then called ABC Home Improvements where we're hooked up to their Emergency Services and this morning at 7 a.m. we received a call that the plumber would be here in 45 minutes.  He's out their digging now.  I repeat.  This would NEVER ever happen in N.Y.  Any emergency services required by our old loft building took days.  And sometimes (not too infrequently) we'd be without water for a day or night at a time.  I won't even mention the difference in $.  Austin, once again I am reminded of my love for you! On this one Abe's on board.